FAQs
Need Help?
If you have an issue or question that requires immediate assistance click the button below to contact us.
Please allow 10 business days from the time your package arrives back to us for a refund to be issued.
Products
1. How do I determine the right size for me?
We recommend checking our size chart available on each product page. Simply compare the measurements of a tee or hoodie from your own collection, or if it's a gift, from the recipient's wardrobe, with the size chart to find the perfect fit.
Our t-shirts offer a more tailored and snug fit than most options on the market. Even with its laid-back style, won’t look baggy when worn.
If you're unsure about which size to choose or need further assistance, feel free to reach out to our customer support team. We're here to help ensure you get the ideal size for your comfort and style!
2. What materials are your t-shirts and hoodies made of?
Our t-shirts use 100% Airlume combed and ring-spun cotton, processed to achieve a smooth, soft finish that's light and comfortable on the skin. Solid colors are made of 100% cotton, while blended and heather colors combine cotton and polyester for increased longevity.
Our hoodies are crafted from a Polyester-Cotton Blend (50% cotton, 50% polyester), combining the durability of polyester with the comfort and breathability of cotton.
3. How do I care for my t-shirt or hoodie to maintain its quality?
For t-shirts:
Machine wash cold max. 30ºC or 90F. Turn the shirt inside out before washing to preserve the print. Gentle cycle with mild detergent and similar colors. No fabric softeners.
Non-chlorine bleach when needed.
Tumble dry: low heat.
Iron, steam or dry: medium heat, do not use directly on design.
Do not dryclean.
For hoodies:
Machine wash warm max. 40ºC or 105F. Turn the hoodie inside out before washing to preserve the print. Gentle cycle with mild detergent and similar colors. No fabric softeners.
Non-chlorine bleach, only when needed.
Tumble dry medium heat, or hang-dry for longest life.
Iron, steam or dry: low heat, do not use directly on design.
Do not dryclean.
Payment
1. What payment methods do you accept?
We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Diners Club, Shop Pay as well as payments made by PayPal, Apple Pay, Google Pay and Meta Pay.
2. Experiencing problems paying?
Oh no! Please try an alternative payment method or contact us at contact@minicutepaws.com, and we will help you as soon as we can!
3. How do I apply a promo code to my order?
To apply a promo code, go to the checkout and you'll find a space on the Order Summary section to enter the code. Just input the code as it appears, and the discount will be applied to your order total.
4. My discount code didn't work?
If your discount code didn't work, please don't hesitate to contact us at contact@minicutepaws.com.
We'll be happy to assist you and ensure that you receive your discount!
5. Can I use more than one promotional code on my order?
Generally, only one promotional code can be used per order. However, during special occasions, there might be double promotion offers available! Please note that there may also be limitations on the number of times a code can be used and per user. If you have any questions about promotions or codes, feel free to reach out to us for clarification.
Orders & Shipping
1. How long does shipping take and how much does it cost?
The shipping time takes about 2-5 business days.
Standard shipping 5'99$.
Please note that orders are processed and produced within 2-3 business days before shipping. You'll receive an email notification once your order is on its way, usually within this timeframe. If you don't see it, please check your spam folder or reach out to us for further assistance.
Also, please keep in mind that while we strive to ensure timely delivery, occasional delays may occur due to factors beyond our control. We appreciate your understanding and patience in such instances.
2. Where is my order? Can be tracked?
A tracking number will be provided by email once your order is shipped. Click on the tracking number to track the order’s shipping progress.
3. Can I cancel/amend my order?
You can cancel or modify your order details up to 60 minutes after purchase. You need to send an email at contact@minicutepaws.com, but if more than 60 minutes have passed, should be aware that the order is automatically processed after that time. This means we'll have limited flexibility, but we'll do our best to assist you!
4. Do you ship internationally?
Currently, we only ship within the continental United States.
Returns & Refunds
1. What should I do if I receive a damaged or defective item?
If your item arrives damaged or with any manufacturing errors, you can request a free replacement or a full refund within 30 days of delivery. Simply contact us at contact@minicutepaws.com and provide a clear photo (or a video) showing the issue.
2. Can I return an item if I simply changed my mind?
If you've had a change of heart about an item and wish to return it within 30 days of receipt, you may do so. However, please note that in these cases, the return shipping cost will not be covered by us.
3. Can I return a personalised item?
Unfortunately, we cannot accept returns on personalized items.
4. How do I initiate the return process?
If you need to make a return, simply email us at contact@minicutepaws.com with your order number and the reason for the return. We'll guide you through the process and make it as smooth as possible.
5. When will I receive my refund?
Refunds will be processed automatically to your original payment method within 10 business days of receiving the returned item. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@minicutepaws.com.